The Beginning and Evolution: PAFMAC Story Part 13
The Beginning and Evolution: PAFMAC
Story Part 13
The Beginning and Evolution: PAFMAC
Story
10. PAFMAC:
Business Development in North America 2
Successful Installation of PAFMAC at the PAFMAC:
Business Development in North America 2
Successful Installation of PAFMAC at the
IBEROSTAR 70 Park Avenue was Our Second Overseas Project.
Installation at the IBEROSTAR
70 Park Avenue
Location: 70 Park Avenue, New York, NY
Customer: Citusa Park Avenue LLC
Product: PAFMAC Floor unit
Challenges:
IBEROSTAR 70 Park Avenue is one of the 5 Star
resort hotel chains that operates mainly in resort areas across Europe and
Latin America, and in the United States, the New York establishment is the
first one and flagship in USA soil. For the IBEROSTAR group, it was a highly
anticipated expansion into the NY market in 2016 and it had great expectations.
IBEROSTAR 70 Park Avenue is a 4-Star boutique hotel, located in Mid-town, an
area most sought after by tourism and businesses even by NY standards. The
exterior of the hotel is a chic building of both legacy and modern brick, built
in 1928. After the group began operating the property in June 2016, the
interior was renovated and now it has a sophisticated classic modern interior,
transforming it to a hotel with a refined design in and out. However, due to
the hotel’s outdated 2-pipe fan coil AC system, it could not find solutions
against the complaints about the AC. Especially during the Spring and Autumn
season, customers had varying requests, wanting cooling or heating, but the 2-
pipe fan coil system that they had been using could not respond to the demand,
which created lack of comfort for our guest and no way to be solved.
Solutions:
After the operation began as the IBEROSTAR
Hotel in 2016, General Manager of the neighboring KITANO Hotel, Zack Zahran,
made a courtesy visit and upon hearing the above mentioned issues from Brenda
Correa, General Manager of IBEROSTAR Hotel, he introduced the PAFMAC system
believing that it could be the solution. Soon after, PMAC Japan office met with
Brenda and Aleksandr Pisarevskiy, Director of Engineering Management, for
further details, which lead to installing sample units in rooms 1511 & 1515
by March, 2017.
Results:
During the time the sample units were
installed, other rooms continued to have complaints about the AC, but the rooms
with PAFMAC did not receive any complaints regarding AC system since the
installation. Making a decision based on the outcome, GM Brenda Correa
negotiated with the IBEROSTAR headquarters and was approved for AC upgrade
budget and the decision was made to install PAFMAC in July, 2017. The
installation began in January, 2018, and without causing any interruption to
the hotel operation during the upgrading process, the revenue was kept steady
and the installation was complete by July, 2018. In the end, in addition to its
well-received exterior and interior, IBEROSTAR 70 Park Avenue became a hotel
with even higher customer satisfaction from the upgraded AC system.
.
4-Pipe
Climate Control with Existing 2-Pipe Systems.